Orders, Returns & Refunds Policy

Last updated: 2 November 2026

This policy applies to every order from the Holistic Corner store (the website and the iPhone and Android apps), operated by Holistic Corner Trading and Consultancy FZC LLC, Sharjah Publishing City Free Zone, United Arab Emirates. Where the law of your country gives you a wider right, your country's law applies.

1. Your order

• Your order is accepted when its confirmation reaches you by e-mail or in «My orders». Prices and currency are those shown at checkout for the shipping country you chose.
• At most 10 pieces of one product per order; larger quantities are handled as a wholesale request.

2. Changing or cancelling an order

• Before we start preparing your order, you can cancel it in «My orders».
• After preparation starts and until it ships, send our team a change request (add or remove a product, change the address); we change it when we can and tell you about any difference in the amount.
• Once shipped, an order can no longer be changed.

3. Shipping and customs

• Shipping cost and time are shown before you pay, by shipping country.
• Saudi Arabia and Bahrain: we pay the customs duties for you.
• United States: every parcel is subject to duties; you pay them on delivery, and we tell you clearly before you pay.
• Switzerland and Norway: an import tax is paid by the recipient on delivery; we tell you before you pay.
• United Kingdom: sales are paused until our tax registration there is complete.
• If you refuse a parcel because of the charges above, the shipping and return costs are deducted from the refund.

4. Damaged, wrong or missing items

• Tell us within 7 days of delivery, with a photo of the product and parcel, through «My orders», the assistant, or your country team's WhatsApp.
• For an item worth under USD 50 (or its equivalent), we send a replacement or refund it without asking you to send it back.
• Above that, we arrange its return at our cost, then send the replacement or the refund.
• Return shipping in these cases is always ours.

5. Returns for a change of mind

• We accept change-of-mind returns only where your country's law requires it (e.g. the EU and Türkiye: 14 days from delivery; Saudi Arabia: 7 days), for the period that law sets.
• The item must be unopened as delivered: opened food cannot be returned for hygiene reasons.
• Return shipping for a change of mind is at your cost.

6. Refunds

• A refund goes to your store wallet automatically, usable on any later order in your shipping country's currency.
• Where your country's law requires it, you may ask for it back to the original payment method instead; we process it within 14 days of our approval.
• Cash-on-delivery orders are refunded to the wallet, or by bank transfer where the law requires it.

7. Wallet and points

• Money balance (refunds and top-ups) never expires.
• Reward balance (gifts and compensation from our team) is valid for 6 months from when it is added.
• Points are valid for 6 months from when they are earned; we remind you 30 days and 7 days before they expire.
• When an order is cancelled, the points and balance used on it come back to you.

8. Contact us

For any question about your order: «My orders» or the assistant in the app, your country team's WhatsApp, or the Contact us page.